• reception@masterpiecepsychology.com.au
  • 02 9328 5899

Privacy Policy

INTRODUCTION

This document sets out the privacy policy of Masterpiece Psychology Practice Pty Ltd ABN 56 698 771 309 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and have created this privacy policy to explain how we store, maintain, use and disclose personal information, including sensitive health information.

By providing personal information (including sensitive information) to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • date of birth and age;
  • occupation and employment details;
  • Medicare number, healthcare identifiers, concession card or private health insurance details;
  • NDIS plan and budget information (where applicable);
  • credit card or other payment information;
  • information about your personal or family circumstances;
  • information in connection with client surveys, questionnaires and feedback;
  • your device identity and type, IP address, geo-location information, page view statistics and standard web log information;
  • information about third parties (e.g. referrers, family members, or support coordinators); and
  • any other information provided by you or a third party to us via our website, during sessions, or otherwise.

 

SENSITIVE INFORMATION (HEALTH INFORMATION)

We collect sensitive information about you in the course of providing our psychological and therapeutic services. This may include:

  • your health information, medical and psychological history, and clinical notes;
  • information about mental health conditions, trauma history, or neurodiversity;
  • information provided by referring health professionals, teachers, or support coordinators;
  • NDIS plan details and goals (where applicable); and
  • any other sensitive or health-related information you or a third party provides to us.

We will only collect sensitive information where you have consented (or where consent has been provided on your behalf by a legal guardian, nominee, or authorised representative), or where otherwise permitted or required by law.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in a lawful and fair manner, directly from you where possible.

We may collect personal information when you:

  • contact us through our website or make an enquiry;
  • book an appointment or receive services from us;
  • complete intake forms, questionnaires or consent forms;
  • communicate with us via email, telephone, SMS or social media;
  • interact with our website or social media pages; and
  • are referred to us by another health professional, NDIS provider, school, or support coordinator.

We may also collect personal information through cookies and web analytics tools when you use our website. You can disable cookies in your browser if you prefer.

USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following primary purposes:

  • to provide psychological and therapeutic services to you;
  • to assess your needs and develop appropriate treatment plans;
  • for record keeping, clinical documentation and administrative purposes;
  • to communicate with you regarding appointments, reminders, and service updates;
  • to comply with our legal and professional obligations (including mandatory reporting);
  • to improve the quality of our services and client experience;
  • to send you marketing communications (where you have consented or as permitted by the Spam Act); and
  • for any other purpose for which you have given consent or which is permitted or required by law.

 

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to:

  • other health professionals involved in your care (with your consent);
  • your referring practitioner, GP, psychiatrist, or NDIS providers (where relevant);
  • our professional advisors (e.g. lawyers, accountants, IT providers);
  • cloud service providers and software platforms we use to deliver our services (e.g. Zanda);
  • government agencies or regulators where required by law (e.g. Medicare, NDIS Commission); and
  • any other party where you have consented to the disclosure.

We will only disclose sensitive health information with your consent or where otherwise authorised or required by law (for example, in an emergency or where mandatory reporting obligations apply).

STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your personal and health information is primarily stored on secure systems located in Australia. Some of our service providers (such as cloud platforms) may store or access data overseas. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with Australian privacy laws.

While we implement appropriate security measures, we cannot guarantee the absolute security of your personal information.

MARKETING

We may send you marketing or promotional communications from time to time in accordance with the Spam Act 2003 (Cth).

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any linked websites before providing them with your personal information.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information.

To make a request, please contact us using the details below. We may need to verify your identity before providing access. We will respond to access and correction requests within a reasonable timeframe. In some cases, we may not be able to provide access (for example, where it would reveal information about another person or where we are legally prevented from doing so). We will explain why if this occurs.

COMPLAINTS

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint promptly and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

CONTACT US

For further information about this privacy policy, to access or correct your personal information, or to make a complaint, please contact us:

Masterpiece Psychology Practice Pty Ltd

Suite 18, Level 3, 201 New South Head Road, Edgecliff NSW 2027

Phone: 02 9328 5899

Email: reception@masterpiecepsychology.com.au